How will you ship my order?
All orders are shipped via the United States Postal Service. For larger orders (typically $300 or over) we will price other carriers (Fedex, UPS, etc.) in an attempt to get a better rate, but for most orders, USPS is the most economical means for us to get you your order.
When will my order arrive?
Normally we fill all orders within 3 business days of receipt. In the rare occasion that we need more time we will contact you via email. For example, a large order of wedding favors may take us extra time to prepare. Once the order ships, you will automatically receive an email informing the order is shipped, along with a USPS tracking number.
Once shipped, USPS normally delivers within the USA within business 2-3 days.
I live nearby, can i pick up my order and avoid paying shipping?
If you are in our local area (West Michigan) and would like to pick the honey up and avoid shipping charges, just figure out what products you would like to purchase and email or call in that information. Once we have your order ready for pickup we will contact you to arrange a time for you to pick up your order. For local pickups you can pay when you pick up. We accept cash or credit card payments.
My order arrived damaged, what should I do?
We insure all USPS shipments at replacement cost. We normally have very few problems shipping honey, but occasionally customers receive a shipment with damage. If you experience any problems with your shipment, it is your responsibility to file a claim with the USPS within 60 days of shipment to get reimbursed for the damaged order. You can initiate the process here on the USPS website. You can also watch the brief video provided by the USPS and embedded below to get a quick overview of how the USPS claim process works. It may take some time for the USPS to process your claim. In the meantime, if you still want the product you will have to place a new order.
Watch this video to better understand the USPS insurance claim process: